Business

Learn everything from reception skills to text processing and spreadsheets, plus a host of other entry-level business administration and computing skills.

You’ll learn about workplace training, sales and consumerism and customer service, and you’ll gain retail skills that will impress the most discerning employer.

You’ll graduate knowing how to use the latest contact centre systems and equipment and you will have developed some excellent customer service, communication, business administration and computing skills.

If you’re already working as a team leader in a contact centre, or training towards it, then this is the qualification for you.

The programme is designed to equip students with advanced applied business management and strategy skills, ultimately providing potential pathways into senior Project Management, Retail Management and Procurement and Supply Management roles.

You’ll learn about workplace training, sales and consumerism and customer service, and you’ll gain retail skills that will impress the most discerning employer.

It will give you the skills you need to manage teams in an effective manner, in a bicultural and multicultural workplace.

Learn everything from reception skills to text processing and spreadsheets, plus a host of other entry-level business administration and computing skills.

This course aims to develop in learners the sensitivity and responsiveness that is required in communicating and collaborating with diverse teams in a bi- and multi-cultural environment and equip the leaners with technical and administrative skills to work in a range of office administration roles.