Real skills, relevant qualifications, and a rewarding career. Our industry-driven business and services training is your springboard to successful employment in business, retail and contact centres.
If you’re already working as a team leader in a contact centre, or training towards it, then this is the qualification for you.
You’ll graduate knowing how to use the latest contact centre systems and equipment and you will have developed some excellent customer service, communication, business administration and computing skills.
The programme is designed to equip students with advanced applied business management and strategy skills, ultimately providing potential pathways into senior Project Management, Retail Management and Procurement and Supply Management roles.
You’ll learn about workplace training, sales and consumerism and customer service, and you’ll gain retail skills that will impress the most discerning employer.
You’ll graduate with a broad range of practical business skills, sound working knowledge of Microsoft Word, PowerPoint and Excel – and even a business plan!
This is a brilliant course if you want to develop your general administration skills further.
Learn everything from MYOB and reception skills to text processing and spreadsheets, plus a host of other entry-level business administration and computing skills.